These General Terms and Conditions shall apply to the sale of Premium Tickets and Premium Backstage Tours purchased from the Association pour le Rayonnement de l’Opéra national de Paris (AROP).

PREMIUM TICKETS

> A Premium Ticket is an Paris Opera performance ticket sold through AROP, which includes a mandatory donation to support the activities of the Opéra national de Paris. This offer is available for all performances of the season (excluding Galas, AROP Evenings, and performances with specific access requirements), subject to availability in categories Optima and 1. Premium Tickets are accessible to any individual or legal entity, regardless of AROP membership status.

Tax Provisions:

> For Individuals (French residents): The donation portion is deductible from French income tax at a rate of 66%, up to a limit of 20% of taxable income. The corresponding tax receipt will be available at the beginning of the following calendar year via the client’s personal account on the AROP website.
> For Companies: The donation portion is deductible from corporate income tax (Impôt sur les Sociétés). The corresponding tax receipt will be issued in Year n+1 and sent to the client upon request.  

> Non-Refundability: No refund of the donation portion shall be permitted once the corresponding tax receipt has been issued.

> A Premium Ticket may be supplemented by the following services:
• Performance Programs: The client shall receive a voucher to be exchanged on the evening of the performance at the main control desk, theatre shops, or with program vendors.
• Glass of Champagne: The client shall receive a voucher valid for a glass of champagne (or an alternative beverage) during the interval or prior to the performance at the theatre bars or in the private AROP member lounges (lounges are accessible only upon presentation of an AROP membership card).    
• Private Cocktails: Available for groups of six (6) or more participants in a reserved lounge. Service is provided by AROP’s official caterer.

PREMIUM BACKSTAGE TOURS

Premium backstage tours are offered exclusively by AROP at both the Palais Garnier and the Opéra Bastille.

• Access: These tours provide access to specific areas of the Opera houses that are usually closed to the general public.
• Scheduling: Tours may be conducted outside of standard public opening hours.     

All requests for performance tickets or Premium backstage tours must be submitted via email to entreprises@arop.operadeparis.fr in accordance with the following deadlines:

• Premium Tickets (without catering): At least one (1) business day prior to the performance date.

• Premium Tickets (without catering): At least one (1) business day prior to the performance date.

• Premium Tickets or Premium backstage tours (with catering): At least ten (10) business days prior to the event date.

> Any written confirmation is considered final and binding. No options may be placed. Catering services require a minimum of six (6) participants for a single performance or a single Premium backstage tour. When catering is booked, the number of cocktails must correspond to the total number of participants.

> The Premium backstage tour package is applicable for groups of up to thirty (30) people per guide. The specified rate applies per group and not per participant.

> Premium Ticket requests must specify the performance title, the chosen date and time, the number of seats, the billing address (for the issuance of the invoice and tax receipt), as well as any optional services and the donation amount.

> Premium backstage tour requests must specify the date, the preferred time, the language, the number of participants, the billing address, and any optional services.

> Following the receipt of the booking confirmation, AROP shall confirm the reservation and issue an invoice to the Client. For both "Premium Tickets" and "Premium backstage tours," payment must be settled within fifteen (15) business days from the date the invoice is received by email. Any reservation made less than fifteen (15) business days prior to the scheduled service must be settled within twenty-four (24) hours following the dispatch of the invoice. Consequently, payment for the "Premium Ticket" or "Premium backstage tour" must imperatively be completed before the date of the service. The issuance and transmission of tickets are strictly conditional upon prior full payment.

> In the event of non-payment within the aforementioned deadlines, the Client shall be deemed to have cancelled their "Premium Ticket" and any associated optional services, or their "Premium backstage tour," and shall be liable for cancellation fees.

> Accepted methods of payment:

• Credit Card: VISA, Mastercard, or American Express.

• Bank Transfer: To the designated AROP bank account.

CONDITIONS D’ANNULATION, DE MODIFICATION ET D’ÉCHANGE DU « BILLET PREMIUM »

Any total or partial cancellation initiated by the Client must be notified via email to entreprises@arop.operadeparis.fr.

4.1 Modification and Exchange Initiated by the Client

> Any booking confirmed by the Client less than fifteen (15) business days prior to the performance date shall be non-exchangeable and non-refundable.

> Once a reservation is confirmed by the Client via email, any modification to the order shall incur fees.

> In the event of a modification, the following retention rates shall apply to seats and services:
• 50% of the total amount incl. tax (TTC) invoiced (excluding donation): For modifications occurring more than 15 business days before the performance.    
• 100% of the total amount incl. tax (TTC) invoiced: For modifications occurring 14 business days or less before the performance

> In the event of a partial cancellation of a booking including catering, the remaining number of participants cannot be fewer than six (6) persons.

> These fees shall be invoiced and are payable upon receipt.

> Any modification involving catering services must be notified via email no later than fifteen (15) business days prior to the performance.

4.2 Cancellation Initiated by the Client

> In the event of cancellation, the following retention rates shall apply to seats and services:
• 50% of the total amount incl. tax (TTC) invoiced (excluding donation): For cancellations occurring more than 15 business days before the performance.
• 100% of the total amount incl. tax (TTC) invoiced: For cancellations occurring 14 business days or less before the performance.

> In the event of a partial cancellation of a booking including catering, the remaining number of participants cannot be fewer than six (6) persons.

> These fees shall be invoiced and are payable upon receipt.    

> The donation portion remains definitively acquired and non-refundable.

> Tickets booked through the Arop Ticketing Department cannot be resold on the Paris Opera’s official Ticket Exchange (Bourse aux Billets). Furthermore, Arop shall not be held responsible for tickets resold via any other third-party resale website. The reseller is the sole point of contact for their buyer and is responsible for all follow-up in the event of a performance cancellation.

4.3 Cancellation and Modification by the Paris Opera

> In the event of cancellation by the Paris Opera, AROP undertakes to refund:
• The price of the performance tickets, excluding the donation amount.
• The donation amount attached to the ticket price only if the corresponding tax receipt has not yet been issued. Otherwise, the donation amount remains acquired.
• The price of any booked services (glass of champagne, programs).

> The Paris Opera reserves the right to modify the performances presented and, in particular, to offer a concert version if the conditions are not met to present the show as originally planned. In the event of a modified or "degraded" version, compensation may potentially be offered by the Paris Opera.

> In the event of a cancellation by the Paris Opera (notably in cases of force majeure, which expressly includes the requisition of the Opera by any public authority for any reason whatsoever, and cases of national strikes making it impossible to organize the scheduled event), your reservation will be automatically terminated without further formality or compensation. An exchange (subject to availability) or a refund may be offered.

> If a performance is interrupted after more than half of its duration, the ticket will not be refunded.

> Cast lists and distributions are not guaranteed.

CANCELLATION, MODIFICATION, AND EXCHANGE POLICY

Any total or partial cancellation initiated by the Client must be notified via email to entreprises@arop.operadeparis.fr.

5.1 Modification and Rescheduling Initiated by the Client

> Any modification to the order initiated by the Client affecting the date, the time of the tour, or the number of groups must be notified via email.

> Any booking confirmed by the Client less than fifteen (15) business days prior to the tour date shall be non-exchangeable and non-refundable.

> Subject to guide availability and site access, a tour may be rescheduled within the current season if requested at least 15 business days in advance. Rescheduling to a subsequent season is not permitted.

> Any modification to the order made by the member company affecting catering or dining services must be notified by email no later than 15 working days before the date of the visit.

5.2 Cancellation Initiated by the Client

> Up to 15 business days prior: 50% of the total amount incl. tax (TTC) shall be retained as a cancellation fee.

> Within 14 business days prior: 100% of the total amount incl. tax (TTC) shall be due.    

> Complimentary or Sponsorship-Related Tours: For tours associated with a sponsorship agreement or offered to Ambassador members of the AROP Corporate Club: if cancelled within five (5) business days of the scheduled date, the tour shall be deemed utilized.

5.3 Cancellation or Modification by the Paris Opera

> In the event of a cancellation by the Paris Opera, AROP undertakes to refund the full amount paid by the Client.

> The Paris Opera and Arop reserve the right to amend the tour itinerary whenever conditions are not met to ensure the visit is conducted under optimal circumstances.

DISPATCH AND DELIVERY CONDITIONS

> Performance tickets shall be delivered to the Client as follows:
• By email: For tickets without additional services (e-tickets).
• On-site collection: For tickets including additional services, collection is available on the day of the performance at the spectator reception desk, starting one (1) hour before the curtain rises.

> In the event of loss, theft, or non-receipt of tickets, the Client must contact the Premium Offers department at entreprises@arop.operadeparis.fr to request the issuance of duplicates.

> The issuance of duplicate performance tickets shall automatically render the original tickets void. Duplicates may only be collected by the Member at the theatre control desks once the doors open to the general public, specifically one (1) hour before the start of the performance.

SECURITY, ADMISSION, AND PARTICIPATION REQUIREMENTS

7.1 Security and Admission to Performance Halls (Premium Ticket Holders)

Please refer to the dedicated page: "General Terms and Conditions of Sale – Terms of Admission to Performances."      

7.2 Sécurité et conditions de participation aux « Visites Premium des coulisses »

Please refer to the dedicated page: "General Terms and Conditions of Sale – Terms and Conditions for Premium backstage tours."         

These General Terms and Conditions of Sale are subject to modification without prior notice.

Last updated: March 2026    

Full General Terms and Conditions of Sale can be accessed here.