INDIVIDUAL MEMBERSHIP SUBSCRIPTION TO THE AROP

1) AROP MEMBERSHIP

The Association pour le Rayonnement de l’Opéra de Paris (AROP) currently has over 4,000 members. The purpose of this Association is to promote and support the development and influence of the Paris Opera by all available means.

Individual membership is strictly for personal use and shall not be used for professional purposes (including, but not limited to, the organization of public relations events or the resale of tickets). Membership consists of a subscription fee and, for certain categories, a donation which varies according to the selected level of benefits.

An AROP membership is valid for one year (from date to date). It may be subscribed to as a "Solo" (1 person) or "Duo" (2 persons) package, provided both individuals share the same fiscal address. Should the two individuals reside at different addresses, only the primary contact shall receive postal communications from the Association.

Within these general terms and conditions, the customer shall be referred to as the "Member".    

2) MEMBERSHIP LEVELS

There are six (6) membership categories, each conferring specific benefits. All AROP members enjoy a set of core benefits, including:

Exclusive access to theatres:
• Dedicated service available Monday to Friday from 10am to 1pm and from 2pm to 6pm on a standard-rate number
• The option to book tickets for Arop Evenings, either as part of a subscription or throughout the season
• A priority booking directly with the Paris Opera, ahead of the official ticket sales dates
• Free ticket exchanges
• Priority booking for galas    
• Receipt, at the start of the season, of the Paris Opera’s presentation brochure and Arop brochures
• Free access to the public areas of the Palais Garnier and to exhibitions at the Bibliothèque-musée of the Paris Opera

Access to cultural activities:
• Meetings with artists    
• Ceremonies for the AROP Awards for opera and dance    
• Trips
• Rehearsals
• Private tours
• Screenings

Receiving an AROP membership card comes with a host of benefits:
• Access to the bars in the members-only private lounges for every performance at the Palais Garnier and the Opéra Bastille
• 10% discount on purchases in the Opera’s bookshops and 5% on books    
• 10% discount at the BeauCoco restaurant (excluding drinks)

The 6 membership categories:

> Young Friend:

Solo: €30
Duo: €50
+ Voluntary donation

This offer is exclusively for people under the age of 30 at the time of the subscription. Proof of age is required to confirm your membership, even for renewals.

The Young Friend membership offers specific benefits such as:
• reduced-price tickets with the Young Friend subscription (-50%)
• travel offers at reduced rates    
• priority booking for a selection of Previews for young adults (under 28 years-old) at a rate of €10

> Friend:

Solo: €150
Duo: €250
+ Voluntary donation

> Donator:

Solo: €500
Duo: €650
Including a donation from €250

> Benefactor:

Solo: €1,000
Duo: €1,200
Including a donation from €700

> Patron:

Solo: €3,000
Duo: €3,250
Including a donation from €2,500

> Founding Patron :

Solo: €5,000
Duo: €5,500
Including a donation from €4,000

Donations made as part of membership fees are tax-deductible at a rate of 66% up to a limit of 20% of taxable income. Under no circumstances are they deductible from the IFI (Wealth Tax).

Non-residents may benefit from tax advantages on the donation portion through the Giving Europe (GE) program. The membership fee must be paid directly to Arop. The AROP Membership Department is available to assist you if you are interested in this option.

For the specific benefits of each membership category, please refer to the membership table in the current season’s Arop brochure or visit our website (arop.operadeparis.fr/en/become-a-member).

3) SUBSCRIPTION PROCESS

All membership applications shall be directed to the AROP Membership Department:
• by telephone: +33 (0)1 58 18 65 28
• by email: contact@arop.operadeparis.fr
• online

4) PAYMENT TERMS

> Immediate Payment: Settlement may be made via bank check (in Euros, clearable in France), credit card (VISA, Mastercard, American Express), or bank transfer.

> Installment Plans: Payment may be spread annually (1 installment), quarterly (4 installments), or monthly (10 installments) via direct debit. 

Direct debit payments run from January to December of the same year. If you join during the year, you will be required to pay a pro-rata amount for the remaining months by 31 December of the current year.

Direct debit memberships are automatically renewed each year. To cancel the renewal, you must submit a request to the membership department by December 31^st.

A bank account number and a duly signed direct debit authorization are required to set up the installment plan.

5) TERMS FOR SENDING OR COLLECTING THE MEMBERSHIP CARD

> Once payment has been processed, the member will receive their membership card by mail within one month.
• "Solo" membership: 1 card.
•  "Duo" membership: 2 cards (provided the second beneficiary's details have been submitted).Depending on the membership level, membership card may be accompanied by program or champagne vouchers. These items will be sent via postal mail, free of charge, to the delivery address previously specified by the member.

At the member's request, membership card and/or vouchers can also be collected:

• At the Palais Garnier reception: Located at the administrative entrance, 8 rue Scribe - 75009 Paris, at a date and time previously arranged with Arop
• At the check-in desk: Located at the theater entrance, 45 minutes before the performance:
- At the Palais Garnier: To the right of the main entrance, at the wooden counter located before the ticket checkpoints
- At the Opéra Bastille: To the left of the main entrance, at the circular counter labeled "Protocole."

> A single tax receipt in the payer's name, covering all donations made during the year, will be made available in the member's personal account on the Arop website at the beginning of the following year. Members may also request a tax receipt for each individual invoice containing a donation. This option is available in the personal account on the Arop website. If the request is made during the current fiscal year, it will take effect the following year.

6) CHANGING MEMBERSHIP CATEGORY DURING THE YEAR

To enjoy the benefits of a higher membership level, a membership can be upgraded during the year. You will only be required to pay the difference in price between the two categories. The upgrade will remain valid until the membership's original expiration date.

If you wish to benefit from this upgrade for a full year, Arop can offer to cancel the initial membership in exchange for payment of the full amount of the new membership, starting from the requested date.

7) CANCELLATION POLICY

An Arop membership is a one-year commitment and is non-refundable.

General Terms and Conditions are subject to change.    

SUBSCRIPTION PACKAGES FOR INDIVIDUAL MEMBERS

These terms and conditions shall apply to the sale of subscriptions (defined as a package of performance tickets, with or without additional services) purchased from AROP. 

Subscriptions are exclusively available to Members whose membership fees are valid. Within these general terms and conditions, the customer shall be referred to as the "Member".

The subscription period for our packages shall remain open until June 30, 2026.

1) CATEGORY SELECTION AND DONATIONS

> With all Arop subscription packages, members can choose various number of seats and different categories depending on the performances selected.

> "À La Carte" and "30-39" packages, tickets are sold in Optima to 8 categories for Opéra Bastille and Optima to 5 for Palais Garnier (subject to availability) and include a donation to support the activities of the Paris Opera. This donation is tax-deductible at a rate of 66% up to a limit of 20% of taxable income for French resident. 

> "Jeune Ami" (Young Friend) subscription: Reserved for members under 30. Offers a 50% discount on public rates in categories 4 to 8 for Opéra Bastille and 3 to 5 for Palais Garnier (subject to availability). No donation is included for these tickets. A Young Friend solo membership entitles the holder to a maximum of one ticket per performance; a Young Friend duo membership entitles the holders to a maximum of two tickets per performance.

> To see the seating plans for the Opéra Bastille and the Palais Garnier, please refer to the maps available on the Opéra national de Paris website.

Donation amounts for the "À La Carte" subscription:

For performances at Opéra Bastille:
Optima Category: from €100 donation per seat (€34 after tax deduction)    
Category 1: from €85 donation per seat (€28 after tax deduction)
Category 2: from €70 donation per seat (€23 after tax deduction)
Category 3: from €60 donation per seat (€20 after tax deduction)
Category 4: from €50 donation per seat (€17 after tax deduction)
Category 5: from €30 donation per seat (€10 after tax deduction)
Categories 6 & 7: from €15 donation per seat (€5 after tax deduction)
Category 8: from €10 donation per seat (€3 after tax deduction)

Pour une représentation au Palais Garnier :

Optima Category: from €100 donation per seat (€34 after tax deduction)
Category 1: from €85 donation per seat (€28 after tax deduction)
Category 2: from €70 donation per seat (€23 after tax deduction)
Category 3: from €50 donation per seat (€17 after tax deduction)
Category 4: from €25 donation per seat (€8 after tax deduction)
Category 5: from €10 donation per seat (€3 after tax deduction)

Donation amounts for the "30-39" subscription:

For performances at Opéra Bastille:

Optima Category: from €50 donation per seat (€17 after tax deduction)    
Category 1: from €45 donation per seat (€16 after tax deduction)    
Category 2: from €35 donation per seat (€12 after tax deduction)    
Category 3: from €30 donation per seat (€11 after tax deduction)
Category 4: from €25 donation per seat (€9 after tax deduction)      
Category 5: from €15 donation per seat (€6 after tax deduction)    
Categories 6 & 7: from €7 donation per seat (€3 after tax deduction)
Category 8: from €5 donation per seat (€2 after tax deduction)    

For performances at Palais Garnier:

Optima Category: from €50 donation per seat (€17 after tax deduction)    
Category 1: from €45 donation per seat (€16 after tax deduction)    
Category 2: from €35 donation per seat (€12 after tax deduction)    
Category 3: from €25 donation per seat (€9 after tax deduction)    
Category 4: from €12 donation per seat (€5 after tax deduction)    
Category 5: from €5 donation per seat (€2 after tax deduction)    

2) SELECTION OF PERFORMANCES

A minimum of 5 performances is required for all our subscription offers.

3) HOW TO SUBSCRIBE?

"À La Carte" subscription

Members can subscribe using one of the following methods:
• By mail: Send the subscription form along with the corresponding payment to:
Arop – Palais Garnier
8, rue Scribe
75009 Paris
• In person: During the subscription Open House days    
•  Online: Directly on the Arop website

“30-39” subscription

The "30-39" subscription is available to members who are under 40 years of age at the time of purchase. Subscriptions for this offer can only be made through the Arop website.

"Jeune Ami" (Young Friend) subscription

The "Jeune Ami" (Young Friend) subscription is available to members who are under 30 years of age at the time of purchase. Subscriptions for this plan can only be made through the Arop website.

4) PAYMENT METHODS

> Subscription rates for the 2026/2027 season are valid until June 30^th, 2026. 

> The issuance and delivery of subscription tickets and additional service vouchers are subject to full prior payment.

> The accepted payment methods are:
• Check: Bank or postal checks in Euros, clearing in France, made payable to Arop
•  Credit Card: VISA, Mastercard, or American Express (via telephone or secure payment link)    
•  Bank Transfer: To the Arop bank account

For any request regarding installment payments (payment in multiple rounds) for the "À La Carte" subscription, please contact the Arop Ticketing Department by email at billetterie@arop.operadeparis.fr, or by phone via the dedicated line for your membership category.

5) ACKNOWLEDGMENT OF RECEIPT

> All subscription requests received outside of the Arop website, provided they include payment, will be acknowledged upon receipt.

> Members will receive a subsequent confirmation regarding the availability of the requested seats. 

> For subscription plans that include a donation, the member's total annual support amount can be viewed at any time in their personal account on the Arop website. The tax receipt will be available at the beginning of the following year.

6) DELIVERY OF SUBSCRIPTIONS

> Tickets, service vouchers, etc., will only be sent once payment has been fully processed. Members will receive their subscription package by mail no later than the beginning of September.

> Members who have opted for electronic tickets (e-tickets) will be able to download them by the beginning of September at the latest, via their personal account on the Paris Opera website. Please note that any additional service vouchers cannot be sent electronically and will be delivered by postal mail.

> For the "Jeune Ami" (Young Friend) subscription plan, all tickets will be issued in electronic format only. Members can download them by the beginning of September at the latest, through their personal account on the Paris Opera website.

7) CANCELLATION AND EXCHANGE POLICY (MEMBER-INITIATED)

> Any request for exchange or cancellation must be notified to the Arop Ticketing Department within the timeframe specific to the Member’s category:

• By telephone via the dedicated line for your membership category
• By email: billetterie@arop.operadeparis.fr

Young Friend & Friend: Up to 1 month* prior to the performance.    
Donator: Up to 15 days* prior.    
Benefactor: Up to 7 days* prior.    
Patron: Up to 48 hours* prior.    
Founding Patron: Up to 24 hours* prior.    
(*business days)  

In the event of an exchange:

Exchanges are subject to seat availability.
• If the new performance requires a higher donation than the original one: an additional donation will be requested.
• If the new performance requires a lower donation than the original one: the full amount of the initial donation remains non-refundable.
• If the ticket price (excluding the donation) is higher than the original ticket: the price difference must be paid.
• If the ticket price (excluding the donation) is lower than the original ticket: the difference will be issued as a credit note by Arop.

Arop Credit Notes: The credit note corresponds to the ticket price (excluding the donation) and any additional services. It can be used exclusively through Arop services for future bookings or for your membership renewal.

This credit note is valid for two years from the date the booking was cancelled. After this period, it will expire and can no longer be used. Arop cannot be held responsible for unused credit notes.

In the event of cancellation:

Only Founding Patron members are eligible for a refund of their performance tickets, excluding the donation amount (limited to 2 seats per performance).

For all other membership categories, exchanging the tickets remains the primary option. If a replacement date cannot be found, the Arop Ticketing Department may issue an Arop credit note corresponding to the ticket price (excluding the Young Friend subscription).

Arop Credit Notes: The credit note corresponds to the ticket price (excluding the donation) and any additional services. It can be used exclusively through Arop services for future bookings or for your membership renewal.

This credit note is valid for two years from the date the booking was cancelled. After this period, it will expire and can no longer be used. Arop cannot be held responsible for unused credit notes.

> Donations applied to ticket prices are non-refundable and remain definitively acquired.

> Tickets booked through the Arop Ticketing Department cannot be resold on the Paris Opera’s official Ticket Exchange (Bourse aux Billets). Furthermore, Arop shall not be held responsible for tickets resold via any other third-party resale website. The reseller is the sole point of contact for their buyer and is responsible for all follow-up in the event of a performance cancellation.

8) CANCELLATION CONDITIONS FOR ADDITIONAL SERVICES (MEMBER-INITIATED)

Any cancellation of cocktails, suppers, or programs must be reported to the Arop Ticketing Department at least 4 business days before the performance, regardless of the membership category:
• By phone: Via the dedicated line for each membership category.
• By email: billetterie@arop.operadeparis.fr

Provided this notice is given and upon return of the relevant vouchers, these services may be eligible for a refund or an Arop credit note.

9) CANCELLATION AND EXCHANGE CONDITIONS FOR TICKETS BOOKED VIA AROP SUBSCRIPTIONS DUE TO THE PARIS OPERA

> In the event of a cancellation by the Paris Opera (notably in cases of force majeure, which expressly includes the requisition of the Opera by any public authority for any reason whatsoever, and cases of national strikes making it impossible to organize the scheduled event), your reservation will be automatically terminated without further formality or compensation. In such cases, Arop undertakes to refund:

• The price of the performance tickets, excluding the donation amount.
• The donation amount attached to the ticket price only if the corresponding tax receipt has not yet been issued. Otherwise, the donation amount remains acquired.
• The price of any booked services (cocktails, suppers, programs).

Depending on availability and membership categories, Arop may offer an exchange for another performance.

> The Paris Opera reserves the right to modify the performances presented and, in particular, to offer a concert version if the conditions are not met to present the show as originally planned. In the event of a modified or "degraded" version, compensation may potentially be offered by the Paris Opera.

> If a performance is interrupted after more than half of its duration, the ticket will not be refunded.

> Cast lists and distributions are not guaranteed.

10) SECURITY AND CONDITIONS OF ADMISSION TO PERFORMANCES

Please refer to the "General Terms and Conditions of Sale - Conditions for Admission to Performances" page.

BOOKING TERMS FOR INDIVIDUAL MEMBERS

These General terms and conditions shall apply to the sale of performance tickets and additional services purchased from the Association pour le Rayonnement de l’Opéra national de Paris (AROP) within the framework of AROP Evenings. 

These events are exclusively available to individual members whose membership fees are valid. Within these terms, the customer shall be referred to as the "Member."

1) THE AROP EVENING OFFER

> AROP Evenings are sold exclusively through the Arop Ticketing Department. These events are dedicated to Arop members whose membership fees are valid. They are available as part of subscription packages or as individual bookings throughout the season. They offer the opportunity to attend a performance with the option of cocktail at intermission and/or a post-performance supper.

Arop Eveningsare organized on specific dates defined in advance by Arop. Tickets are subject to availability in categories Optima to 8 (Opéra Bastille) and Optima to 5 (Palais Garnier). Each ticket includes a mandatory donation to support the activities of the Paris Opera.

> The donation portion included in the ticket price is deductible from French income tax at a rate of 66%, up to a limit of 20% of taxable income for French resident. The donation amount is determined by the selected category: 

For performances at Opéra Bastille:
• Optima Category: from €100 donation per seat (€34 after tax deduction)    
• Category 1: from €85 donation per seat (€28 after tax deduction)  
• Category 2: from €70 donation per seat (€23 after tax deduction)
• Category 3: from €60 donation per seat (€20 after tax deduction)    
• Category 4: from €50 donation per seat (€17 after tax deduction)    
• Category 5: from €30 donation per seat (€10 after tax deduction)
• Categories 6 & 7: from €15 donation per seat (€5 after tax deduction)    
• Category 8: from €10 donation per seat (€3 after tax deduction)

For performances at Opéra Garnier:
• Optima Category: from €100 donation per seat (€34 after tax deduction)
• Category 1: from €85 donation per seat (€28 after tax deduction) 
• Category 2: from €70 donation per seat (€23 after tax deduction)    
• Category 3: from €50 donation per seat (€17 after tax deduction)
• Category 4: from €25 donation per seat (€8 after tax deduction)    
• Category 5: from €10 donation per seat (€3 after tax deduction)

> An Arop Evening ticket may also be accompanied by additional services:     

• Performance Programs:
Upon payment (at the Paris Opera pre-order rate), the Member shall receive a voucher to be exchanged on the evening of the performance at the designated AROP desk.

• Cocktails (Interval or Pre-show):
Rate of €40 per person.
Upon payment, vouchers for cocktails will be provided to grant access to the dedicated AROP reception areas.

• Supper:
Rate of €190 per person.
Upon payment, vouchers for suppers will be provided to grant access to the dedicated AROP reception areas.

2) BOOKING REQUESTS

> All requests must be submitted to the Arop Ticketing Department:

• By phone: via the dedicated line for each membership category.
• By email:  billetterie@arop.operadeparis.fr
• via the Arop website

> Requests for performance tickets & programs must be addressed up to 24 business hours prior to the show, subject to availability.

> Requests for cocktails & suppers must be addressed no later than four (4) business days prior to the performance date.

3) PAYMENT TERMS

> Payment is due upon booking. Members may place an option, which must be confirmed within the timeframe allotted to their specific membership category. 

> The issuance and dispatch of tickets and vouchers are strictly conditional upon prior full payment. 

> Accepted payment methods: bank check (Euros, clearable in France), credit card (VISA, Mastercard, American Express), or bank transfer.

4) DISPATCH AND COLLECTION OF TICKETS & SERVICE VOUCHERS

> Upon payment, tickets and vouchers (if booked) shall be delivered according to the Member's preference:
• Postal Dispatch: Sent free of charge to the pre-defined delivery address    
• In-Person Collection: At the Palais Garnier administrative reception or at the AROP control desk at either theatre 45 minutes before the performance
• Electronic Format: E-tickets may be printed or downloaded to a mobile device via the Member's personal account on the Paris Opera website      

> Additional service vouchers cannot be issued electronically and must be sent by post or collected in person.

> AROP shall not be held liable for loss, theft, or delays caused by postal services.

> En cas de perte, de vol ou de non-réception des billets, le membre devra contacter la billetterie de l’Arop afin de demander l’édition de duplicatas.

> In the event of lost or stolen tickets, duplicates may be issued upon request, which will render the original tickets void. Duplicates can only be collected by the members at the Arop checkpoints in the theaters once the doors open to the general public (one hour before the start of the performance):
• At Opéra Bastille: At the black counter, opposite the main entrance.
• At Palais Garnier: To the left of the main entrance, at the wooden counter (boîte à sels) located before the ticket checkpoints.

> A single tax receipt in the payer's name, covering all donations made during the year, will be made available in the personal account on the Arop website at the beginning of the following year. Members may request to receive a tax receipt for each individual invoice containing a donation. This option is available in the personal account on the Arop website. If the request is made during the current fiscal year, it will take effect the following year.

5) CANCELLATION AND EXCHANGE POLICY (MEMBER-INITIATED)

> Any request for exchange or cancellation must be notified to the Arop Ticketing Department within the following deadlines:
• By phone: Via the dedicated line for each membership category.
• By email: billetterie@arop.operadeparis.fr

Young Friend & Friend: Up to 1 month* prior to the performance.    
Donator: Up to 15 days* prior.    
Benefactor: Up to 7 days* prior.    
Patron: Up to 48 hours* prior.    
Founding Patron: Up to 24 hours* prior.    
(*business days)

In the event of an exchange:

Exchanges are subject to seat availability.

• If the new performance requires a higher donation than the original one: an additional donation will be requested.
• If the new performance requires a lower donation than the original one: the full amount of the initial donation remains non-refundable.
• If the ticket price (excluding the donation) is higher than the original ticket: the price difference must be paid.
• If the ticket price (excluding the donation) is lower than the original ticket: the difference will be issued as a credit note by Arop.

Arop Credit Notes: The credit note corresponds to the ticket price (excluding the donation) and any additional services. It can be used exclusively through Arop services for future bookings or for your membership renewal.

This credit note is valid for two years from the date the booking was cancelled. After this period, it will expire and can no longer be used. Arop cannot be held responsible for unused credit notes.

In the event of cancellation:

Only Founding Patron members are eligible for a refund of their performance tickets, excluding the donation amount (limited to 2 seats per performance).

For all other membership categories, exchanging the tickets remains the primary option. If a replacement date cannot be found, the Arop Ticketing Department may issue an Arop credit note corresponding to the ticket price (excluding the Young Friend subscription).

Arop Credit Notes: The credit note corresponds to the ticket price (excluding the donation) and any additional services. It can be used exclusively through Arop services for future bookings or for your membership renewal.

This credit note is valid for two years from the date the booking was cancelled. After this period, it will expire and can no longer be used. Arop cannot be held responsible for unused credit notes.

> Donations applied to ticket prices are non-refundable and remain definitively acquired.

> Tickets booked through the Arop Ticketing Department cannot be resold on the Paris Opera’s official Ticket Exchange (Bourse aux Billets). Furthermore, Arop shall not be held responsible for tickets resold via any other third-party resale website. The reseller is the sole point of contact for their buyer and is responsible for all follow-up in the event of a performance cancellation.

6) CANCELLATION CONDITIONS FOR ADDITIONAL SERVICES (MEMBER-INITIATED)

Any cancellation of cocktails, suppers, or programs must be reported to the Arop Ticketing Department at least 4 business days before the performance, regardless of the membership category:
• By phone: via the dedicated line for each membership category.
• By email : billetterie@arop.operadeparis.fr

Provided this notice is given and upon return of the relevant vouchers, these services may be eligible for a refund or an Arop credit note.

7) CANCELLATION AND EXCHANGE CONDITIONS FOR TICKETS BOUGHT FOR AROP EVENINGS DUE TO THE PARIS OPERA

> In the event of a cancellation by the Paris Opera (notably in cases of force majeure, which expressly includes the requisition of the Opera by any public authority for any reason whatsoever, and cases of national strikes making it impossible to organize the scheduled event), your reservation will be automatically terminated without further formality or compensation. In such cases, Arop undertakes to refund :
• The price of the performance tickets, excluding the donation amount    
• The donation amount attached to the ticket price only if the corresponding tax receipt has not yet been issued. Otherwise, the donation amount remains acquired
• The price of any booked services (cocktails, suppers, programs).

Depending on availability and membership categories, Arop may offer an exchange for another performance.

> The Paris Opera reserves the right to modify the performances presented and, in particular, to offer a concert version if the conditions are not met to present the show as originally planned. In the event of a modified or "degraded" version, compensation may potentially be offered by the Paris Opera.

> If a performance is interrupted after more than half of its duration, the ticket will not be refunded.

> Cast lists and distributions are not guaranteed.

8) SECURITY AND CONDITIONS OF ADMISSION TO PERFORMANCES

Please refer to the "General Terms and Conditions of Sale - Conditions for Admission to Performances" page.

BOOKING TERMS FOR INDIVIDUAL MEMBERS

These General Terms and Conditions shall apply to the sale of performance tickets and additional services purchased through the Association pour le Rayonnement de l’Opéra national de Paris (AROP) under the "Daily Tickets" offer. 

Daily Tickets are exclusively available to Members whose membership fees are valid, starting from the Donator level and above. Within these terms, the customer shall be referred to as the "Member."

1) THE DAILY TICKET OFFER

> The Daily Ticket is a Paris Opera performance ticket sold by AROP. This offer is available for all performances of the season (excluding Galas, AROP Evenings, and performances with specific access conditions), subject to availability, in categories Optima and 1, at the Paris Opera public rates. The service is accessible from the Donator membership.

> Daily Tickets may be supplemented by additional services:
• Performance Programs: The Member shall receive a voucher to be exchanged on the evening of the performance at the main control desk, theatre shops, or with program vendors    
• Glass of Champagne: The Member shall receive a voucher valid for a glass of champagne (or an alternative beverage) during the intermission or prior to the performance at the theatre bars or in the private AROP member lounges (access granted upon presentation of a valid membership card).

2) BOOKING REQUESTS

Requests for Daily Tickets and additional services must be submitted to the Arop Ticketing Department within the specific timeframes allotted to the Member's category:
• By phone: via the dedicated line for each membership category.
• By email : billetterie@arop.operadeparis.fr

Donator: Up to 15 days* prior.    
Benefactor: Up to 7 days* prior.    
Patron: Up to 48 hours* prior.    
Founding Patron: Up to 24 hours* prior.    
(*business days)    

3) PAYMENT TERMS

> Payment for Daily tickets and additional services may be remitted upon booking. Members may place an option, which must be confirmed and settled within the timeframe applicable to their membership category. 

> The issuance of tickets and vouchers is strictly conditional upon prior full settlement. 

> Accepted payment methods: bank check (Euros), credit card (VISA, Mastercard, Amex), or bank transfer.

4) DISPATCH AND COLLECTION OF PERFORMANCE TICKETS AND ADDITIONAL SERVICE VOUCHERS

> Upon payment, tickets and vouchers (if booked) shall be delivered according to the Member's preference :
• Postal Dispatch: Sent free of charge to the pre-defined delivery address    
• In-Person Collection: At the Palais Garnier administrative reception or at the AROP control desk at either theatre 45 minutes before the performance    
• Electronic Format: E-tickets may be printed or downloaded to a mobile device via the Member's personal account on the Paris Opera website

> Additional service vouchers cannot be issued electronically and must be sent by post or collected in person.

> AROP shall not be held liable for loss, theft, or delays caused by postal services    
> In the event of lost or stolen tickets, duplicates may be issued upon request, which shall render the original tickets void. Duplicates can only be collected by the members at the Arop checkpoints in the theaters once the doors open to the general public (one hour before the start of the performance.

• At Opéra Bastille: At the black counter, opposite the main entrance.    
• At Palais Garnier: To the left of the main entrance, at the wooden counter (boîte à sels) located before the ticket checkpoints.

5) CANCELLATION AND EXCHANGE POLICY (MEMBER-INITIATED)

> Any request for exchange or cancellation must be notified to the Arop Ticketing Department within the following deadlines:
• By phone: Via the dedicated line for each membership category.
• By email: billetterie@arop.operadeparis.fr

Donator: Up to 15 days* prior.    
Benefactor: Up to 7 days* prior.    
Patron: Up to 48 hours* prior.    
Founding Patron: Up to 24 hours* prior.    
(*business days)

In the event of an exchange:
• If the price of the new ticket is higher, the Member shall pay the difference.
• If the price is lower, the difference shall result in an Paris Opera Credit Voucher.

A Paris Opera Credit Voucher (Bon d’avoir) is valid for two years from its date of issuance. It can be used as a payment method (excluding donations) through both Arop and the Paris Opera ticketing departments. Once the validity date has passed, the voucher will no longer be usable. Arop cannot be held responsible for the non-use of a Paris National Opera credit voucher.

In the event of cancellation:

Only Founding Patron members are eligible for a refund of their performance tickets, excluding the donation amount (limited to 2 seats per performance).

For all other membership categories, exchanging the ticket(s) remains the primary option. If a replacement date cannot be found, the Arop Ticketing Department may offer a credit note corresponding to the price of the performance ticket(s). Depending on the original payment method, the member may receive either:
• An Arop Credit Note: This corresponds to the ticket price (excluding the donation) and any additional services. It can be used exclusively through Arop services for future bookings or for your membership renewal. This credit note is valid for two years from the date the booking was cancelled. After this period, it will expire and can no longer be used. Arop cannot be held responsible for unused credit notes.
• A Paris Opera Credit Voucher (Bon d’avoir): This is valid for two years from its date of issuance. It can be used as a payment method (excluding donations) through both Arop and the Paris Opera ticketing departments. Once the validity date has passed, the voucher will no longer be usable. Arop cannot be held responsible for the non-use of a Paris National Opera credit voucher    .

> Tickets booked through the Arop Ticketing Department cannot be resold on the Paris Opera’s official Ticket Exchange (Bourse aux Billets). Furthermore, Arop shall not be held responsible for tickets resold via any other third-party resale website. The reseller is the sole point of contact for their buyer and is responsible for all follow-up in the event of a performance cancellation.

6) CANCELLATION OF ADDITIONAL SERVICES (MEMBER-INITIATED)

Cancellations of "Glass of Champagne" or "Program" services must be notified to the Arop Ticketing Department no later than four (4) business days prior to the performance to be eligible for a refund or credit note:
• By phone: via the dedicated line for each membership category.
• By email: billetterie@arop.operadeparis.fr

Provided this notice is given and upon return of the relevant vouchers, these services may be eligible for a refund or an Arop credit note.

7) CANCELLATION AND EXCHANGE CONDITIONS FOR DAILY TICKETS DUE TO THE PARIS OPERA

> In the event of a cancellation by the Paris Opera (notably in cases of force majeure, which expressly includes the requisition of the Opera by any public authority for any reason whatsoever, and cases of national strikes making it impossible to organize the scheduled event), your reservation will be automatically terminated without further formality or compensation. In such cases, Arop undertakes to refund:
• The price of the performance tickets, excluding the donation amount.
• The price of any booked services (Glass of Champagne, Program).

Depending on availability and membership categories, Arop may offer an exchange for another performance.

> The Paris Opera reserves the right to modify the performances presented and, in particular, to offer a concert version if the conditions are not met to present the show as originally planned. In the event of a modified or "degraded" version, compensation may potentially be offered by the Paris Opera.

> If a performance is interrupted after more than half of its duration, the ticket will not be refunded.

> Cast lists and distributions are not guaranteed.

8) SECURITY AND CONDITIONS OF ADMISSION TO PERFORMANCES

Please refer to the "General Terms and Conditions of Sale - Conditions for Admission to Performances" page.

ACCESS TO PREMIUM OFFERS (Premium Tickets and Premium backstage tours)

Please refer to the dedicated page: "General Terms and Conditions of Sale – Premium Offers (Premium Tickets and Premium backstage tours)".

TERMS AND CONDITIONS OF ADMISSION TO PERFORMANCES

Please refer to the dedicated page: "General Terms and Conditions of Sale – Terms of Admission to Performances".

TERMS AND CONDITIONS FOR PREMIUM BACKSTAGE TOURS

Please refer to the dedicated page: "General Terms and Conditions of Sale – Terms and Conditions for Premium backstage tours".

These General Terms and Conditions of Sale are subject to modification without prior notice.

Last updated: March 2026

Full General Terms and Conditions of Sale can be accessed here.